Maternity Leave Tip of the Day: 3

THERE IS NOTHING MORE FRUSTRATING THAN TRYING TO CALL EDD! Yes, ALL CAPS, because I’m shouting as I type this. The wait time to speak to a customer service rep can be ridiculously long. But worse – most often – there are too many people on hold so you get disconnected. WTF! You don’t even get a fighting chance!!! Whyyyyyy?

So, here’s a tip that my girlfriend shared with me. It doesn’t work all the time, but on several occasions I have successfully reached an actual human in my first attempt.

Once your claim has been filed, and you’ve set up your pin number (you can do this even when the office is closed via their automated telephone system – instructions here) – follow these steps:

  1. Call EDD at 1-800-480-3287 (disability) or 1-877-238-4373 (PFL) at exactly 7:58 AM. Seriously, as crazy as it sounds, calling two minutes before the office opens is key!
  2. Immediately press “1” two times (once for English, I forget what the other is)
  3. Immediately enter your Social Security Number
  4. Immediately press “1” (to confirm SS#)
  5. Immediately enter your four digit pin (wait to press the last number until the clock on your phone turns to 8:00)
  6. Immediately press “0”
Hope this helps! If you were successful using this trick, tell us about it in the comments below.

How do you file for maternity leave?

You got pregnant: Check! You understand your maternity leave eligibility and rights: Check! [If not, read this post] You’ve talked to your manager and HR team about when you’ll start your maternity leave: Check!

Now it’s time to actually file your claim…but how?

The fastest and most convenient way to file your State Disability Insurance (SDI) and Paid Family Leave (PFL) is through the EDD web site. It’s fairly easy to navigate, but there are some parts that are kind of confusing. Here’s a step-by-step with images of the important screens, courtesy of the EDD.

Registering for an SDI Online Account

Step 1: First thing you need to do is register for an online account by going to http://www.edd.ca.gov/disability/SDI_Online.htm. You can create your account anytime before you start maternity leave, but you won’t be able to submit your claim just yet. More on that later.

Step 2: Once you get to the SDI Registrations Instructions page, click on “Continue to Claimant Registration” in the middle of the screen.

Step 3: Go through the Security and Terms & Conditions pages.

Step 4: Fill out the Account Verification Information page.Screen Shot 2015-07-07 at 3.24.34 PMStep 5: Create a username and password on the Setup Security Information page. Write down your information and store it in a safe place. If you enter the wrong credentials more than twice, your account gets frozen for about 48 hours! 

Screen Shot 2015-07-07 at 3.25.18 PMStep 6: Complete your Personal Profile Information and hit Submit.Screen Shot 2015-07-07 at 3.27.18 PMStep 7: When your account is successfully created, the Account Setup Confirmation page will appear. Try logging in to your newly created account to make sure it’s working! Screen Shot 2015-07-07 at 3.29.30 PM

Filing a Disability Insurance (DI) Claim

Now that your online account is created, you’ll be able to submit your DI claim so that you can get PAID while out on leave. Hooray!

An important heads up: you won’t be able to submit your DI claim until the day you start your leave. If you try to submit the claim before the actual start date of your leave, the system will give you an error message. So, if you’ve created your online account ahead of time, make sure to set up a calendar reminder to complete the claims bit!

Step 1: Log in to your account. Make sure to type in your username and password correctly. It’s worth noting again, if you make several failed attempts the system will lock you out for an extended period of time (around 48 hours)….and it’s SOOO frustrating. In some instances during the log-in process, you may be asked to respond to one or more of the security questions that you set when you created the account – make a note of those answers for future reference too.

Step 2: Once you’re logged in and at the Home page, select “File a New Claim” from the Main Menu on the left side of the screen.Screen Shot 2015-07-07 at 3.37.52 PMStep 3: In the next page, select “Disability Insurance.”Screen Shot 2015-07-07 at 3.38.27 PMStep 4: Read the Disability Insurance Claim Filing Instructions page, and hit Next.

Step 5: The next screen is the Personal Information Page. Info that you’ve previously entered during the registration process will automatically populate here, but just verify that everything is correct, and hit Next.

Screen Shot 2015-07-07 at 3.42.11 PMStep 6: Complete the Employment Information Page. Couple things to note about this page:

  • “Before your disability began, what was the last date you worked”: This is the last day you were physically in the office.
  • “When did your disability begin”: Typically that’s the next business day following your last day worked. Make sure that this date is consistent with what your physician has submitted and/or any Certification of Healthcare Provider paperwork. 
  • “Date you want your Disability Insurance Claim to begin if different than the date your disability began”: In some instances, it makes financial sense to delay your claim start date since the EDD uses your highest-paid calendar quarter during the 12-month base period to calculate your disability payment amount. Check out this post to find out more on how to optimize your disability start date.

Screen Shot 2015-07-07 at 4.05.49 PMStep 7: Enter your company’s name into the Employer Search field. If a match comes up, hit Select. If your employer is not listed, select “Not Found” and you’ll be able to add them in the next screen.

Step 8: When you get to the Declaration page, select the first check box to authorize an electronic signature. Do the same for the second check box and enter the name of your physician/practitioner in the field. Both boxes must be selected to complete your claim. Now, hit Submit to finalize the process.

Screen Shot 2015-07-07 at 4.23.59 PM

Step 9: The Confirmation page will provide a Form Receipt Number – this is super important. You must give your doctor that Form Receipt Number so they can submit their Physician Certificate for your claim. You can also click on the receipt number to print a PDF of your claim. You’re done with filing your SDI claim!

Screen Shot 2015-07-07 at 4.29.41 PM

The EDD usually takes about 14 days to review and process your claim. Once everything has been approved, you’ll receive a Notice of Computation Letter (mine came in the mail, but I think people have been getting them via email recently) that explains your benefit award for your claim as well as the wages used to calculate the award. If all goes smoothly, you’ll be paid every 2 weeks via the EDD debit card.

Filing a Paid Family Leave Claim

Sometime before the final date of your SDI benefits, you’ll get a notice telling you it’s time to file your Paid Family Leave bonding claim. Note, you won’t be able to submit PFL until you’ve stopped receiving SDI. So, if your SDI ends on July 7, submit PFL on July 8. The process for PFL is pretty much the same as SDI.

Step 1: Log into your SDI Online account. Once you’re on the Home page, click on your “Inbox.”Screen Shot 2015-07-08 at 9.13.58 PM

Step 2: You’ll then be directed to the Message Center, and you should have the “Form DE 2501 FP Claim for Paid Family Leave (New Mother)” link waiting in your inbox.Screen Shot 2015-07-08 at 9.16.01 PM

Step 3: Open that message and click the “Forms Available to Submit” link to begin filing your PFL claim.Screen Shot 2015-07-08 at 9.18.54 PM

Step 4: At the Forms Available to Submit Online page, select “Paid Family Leave Bonding.”Screen Shot 2015-07-08 at 9.19.59 PM

Step 5: Answer yes to both questions on the Prescreening Questions page.Screen Shot 2015-07-07 at 4.56.13 PM

Step 6: More questions….answer the following on the Initial Questions page. As previously mentioned, you won’t be able to submit PFL until you’ve stopped receiving SDI. If you try to submit while you’re still receiving SDI – and answer NO to question 2 – you’ll get an error message saying not to submit PFL form until you have stopped claiming disability benefits. Screen Shot 2015-07-08 at 9.22.27 PM

Step 7: Review the DI Claim Information page. If everything looks good – pay special attention to the Final Date date – hit Next.

Step 8: Complete the “Baby Information,” “Paid Family Leave Claim Information,” and “Employer Information” sections on the next page, and hit Next.Screen Shot 2015-07-08 at 9.24.55 PM

Step 9: At the Declaration page, check the box to authorize your electronic signature. Hit Submit to finalize the process.Screen Shot 2015-07-08 at 9.28.38 PM

Step 10: Read the Confirmation page, and you are donezos with filing your PFL!Screen Shot 2015-07-08 at 9.29.13 PM

The EDD will take about 14 days to review your claim. Similar to SDI, once everything is approved you’ll get your payments via the EDD Debit Card.

And that’s it, folks! Okay, that’s actually a lot of steps, but I just wanted this tutorial to be thorough…

Happy Maternity Leave!